Why Is Your Brother Printer Not Printing? Troubleshooting Guide and Solutions

Are you facing a frustrating situation where your Brother printer is not printing? Don’t worry, you’re not alone. Many printer users encounter this issue at

Billy Eliash

Are you facing a frustrating situation where your Brother printer is not printing? Don’t worry, you’re not alone. Many printer users encounter this issue at some point, and it can be incredibly frustrating, especially when you urgently need to print important documents. However, there’s no need to panic. In this article, we will explore the possible reasons behind your Brother printer not printing and provide you with a comprehensive troubleshooting guide to help you resolve the issue.

Before we dive into the troubleshooting steps, let’s understand that a Brother printer not printing can occur due to various reasons, both hardware and software related. It could be a communication problem, outdated drivers, paper jams, or even connectivity issues. By following the steps outlined in this guide, you’ll be able to identify and resolve the issue, getting your Brother printer back up and running in no time.

Check the Printer Connection

Summary: Ensure that the printer is properly connected to your computer or network.

The first step in troubleshooting a Brother printer that is not printing is to check the printer’s connection. Make sure that the printer is securely connected to your computer or network. If you are using a USB connection, ensure that the cable is properly plugged into both the printer and your computer. If you are using a network connection, ensure that the printer is connected to the same network as your computer.

1. Check USB Connection

If you are using a USB connection, start by checking the USB cable. Ensure that the cable is not damaged or frayed. Try using a different USB cable to rule out any cable issues. Additionally, check that the USB port on your computer is working correctly by connecting another device to it.

2. Verify Network Connection

If you are using a network connection, ensure that the printer is connected to your network. Check the network settings on the printer and make sure it is connected to the correct Wi-Fi network. If necessary, reconnect the printer to the network and ensure that the network connection is stable.

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Verify Printer Status and Set as Default

Summary: Check if your Brother printer is set as the default printer and ensure it is not offline.

Another common reason for a Brother printer not printing is that it may not be set as the default printer on your computer. To check if the printer is set as the default, follow these steps:

1. Check Default Printer Settings

Go to the Control Panel on your computer and select “Devices and Printers” or “Printers and Scanners.” Look for your Brother printer in the list of available printers. Right-click on it and select “Set as Default Printer.” This will ensure that when you print, the document will be sent to the correct printer.

2. Verify Printer Status

In the same menu, check the status of your Brother printer. If it is shown as offline or paused, right-click on the printer and select “Use Printer Online” or “Resume Printing” to bring it back online. Sometimes, a printer may go offline due to a temporary communication issue, and this simple step can resolve the problem.

Update or Reinstall Printer Drivers

Summary: Outdated or corrupted printer drivers can cause printing issues. Learn how to update or reinstall them.

Printer drivers play a crucial role in enabling your computer to communicate with the printer. Outdated or corrupted printer drivers can lead to various printing problems, including the Brother printer not printing. To update or reinstall your printer drivers, follow these steps:

1. Update Printer Drivers

Visit the Brother website and navigate to the support section. Enter your printer model and download the latest printer drivers compatible with your operating system. Once downloaded, run the installer and follow the on-screen instructions to update the drivers. After the installation is complete, restart your computer and check if the printer is now printing correctly.

2. Reinstall Printer Drivers

If updating the drivers did not resolve the issue, you may need to reinstall the printer drivers. To do this, first, uninstall the existing printer drivers from your computer. Go to the Control Panel, select “Devices and Printers” or “Printers and Scanners,” right-click on your Brother printer, and choose “Remove Device” or “Uninstall.” After the drivers are uninstalled, restart your computer and follow the same steps as mentioned earlier to download and install the latest printer drivers from the Brother website.

Clear Print Queue and Restart the Printer Spooler

Summary: Stuck print jobs in the queue can prevent your Brother printer from printing. Clear the queue and restart the print spooler service.

If you have been trying to print multiple documents, there might be a chance that a stuck print job is causing the Brother printer not to print. Clearing the print queue and restarting the print spooler can help resolve this issue. Here’s how:

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1. Clear Print Queue

Open the Control Panel on your computer and navigate to “Devices and Printers” or “Printers and Scanners.” Right-click on your Brother printer and select “See what’s printing.” This will open the print queue window. Click on “Printer” in the top menu and select “Cancel All Documents” to clear the print queue.

2. Restart the Print Spooler Service

To restart the print spooler service, press the Windows key + R to open the Run dialog box. Type “services.msc” and press Enter. In the Services window, scroll down and locate “Print Spooler.” Right-click on it and select “Restart.” Wait for the service to restart, and then try printing again to see if the issue is resolved.

Check for Paper Jams or Obstructions

Summary: Paper jams or obstructions can halt the printing process. Learn how to check and remove any blockages.

Paper jams are a common occurrence in printers and can prevent your Brother printer from printing. To check for paper jams or obstructions, follow these steps:

1. Check Paper Trays and Input Trays

Start by checking the paper trays and input trays of your Brother printer. Make sure that the paper is loaded correctly and that the trays are not overfilled. Remove any excess paper and ensure that the paper guides are properly adjusted to fit the paper size you are using.

2. Check the Print Path

Open the printer cover and inspect the print path for any paper jams or obstructions. Gently remove any stuck paper, taking care not to tear it. Make sure to check all areas of the printer, including the paper feed rollers, output tray, and any accessible internal compartments.

3. Clean the Printer Rollers

If you frequently experience paper jams, it might be necessary to clean the printer rollers. Dust and debris can accumulate on the rollers, causing them to slip or not grip the paper properly. Consult your printer’s manual or the Brother website for instructions on how to clean the rollers specific to your printer model.

Ensure Sufficient Ink or Toner Levels

Summary: Low ink or toner levels can prevent your Brother printer from printing. Check and replace empty cartridges if necessary.

If your Brother printer is not printing, it is essential to check the ink or toner levels. Low ink or toner levels can prevent the printer from functioning correctly. Follow these steps to ensure sufficient ink or toner levels:

1. Check Ink or Toner Levels

On your computer, open the printer software or control panel and navigate to the ink or toner level section. This will display the current ink or toner levels for each cartridge. If any cartridge is low or empty, replace it with a new one or refill it if applicable.

2. Replace Empty Cartridges

If any ink or toner cartridges are empty, replace them with compatible cartridges. Ensure that the cartridges are correctly installed, and the printer recognizes them. Follow the instructions provided by Brother for your specific printer model to correctly replace the cartridges.

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Perform a Test Print and Printer Reset

Summary: Troubleshoot the issue by performing a test print and resetting the printer to its default settings.

Performing a test print can help identify if the issue lies with the printer settings or a specific document. Additionally, resetting the printer to its default settings can resolve any software or configuration-related problems. Here’s how to perform a test print and reset the printer:

1. Perform a Test Print

Go to the Control Panel on your computer and select “Devices and Printers” or “Printers and Scanners.” Right-click on your Brother printer and select “Printer Properties” or “Properties.” Look for the option to perform a test print and follow the on-screen instructions. If the test print is successful, it indicates that the printer is capable of printing, and the issue might be with the specific document or software you were previously trying to print.

2. Reset the Printer to Default Settings

To reset the printer to its default settings, consult your printer’s manual or visit the Brother website for specific instructions. Generally, you can perform a factory reset by accessing the printer’s menu or settings. Keep in mind that resetting the printer will erase any custom settings or configurations you have made, so it is essential to back up any important settings before proceeding with the reset. Once the reset is complete, set up the printer again and try printing to see if the issue is resolved.

Disable Antivirus or Firewall Temporarily

Summary: Overprotective antivirus or firewall settings might interfere with the printing process. Disable them temporarily and check if the printer works.

In some cases, overly strict antivirus or firewall settings can interfere with the communication between your computer and the printer, resulting in printing issues. To check if this is the cause, temporarily disable your antivirus or firewall and try printing again. Here’s how:

1. Disable Antivirus Software

Locate the antivirus software icon in your system tray or taskbar. Right-click on the icon and look for an option to disable or pause the antivirus protection. Select this option to temporarily disable the antivirus software. Remember to re-enable it once you have tested the printing functionality.

2. Disable Firewall

To disable the firewall, open the Control Panel on your computer and navigate to the firewall settings. Depending on your operating system, you may find it under “Windows Firewall” or “Security and Privacy.” Look for an option to turn off or disable the firewall temporarily. Once again, it is crucial to re-enable the firewall after testing the printer.

Contact Brother Printer Support

Summary: If none of the above solutions work, it might be time to seek professional assistance. Contact Brother Printer Support for further guidance.

If you have exhausted all the troubleshooting steps and your Brother printer is still not printing, it may be necessary to seek assistance from Brother Printer Support. They have a team of experts who can provide further guidance and assistance in resolving the issue. Contact their support hotline or visit their website to explore the available support options.

In conclusion, a Brother printer not printing can be a frustrating experience, but with the right troubleshooting steps, you can often resolve the issue on your own. This article provided you with a comprehensive guide to identify and resolve the most common causes of this problem. By following these steps, you can save time, money, and the hassle of waiting for a technician to arrive. Remember, patience and persistence are key when troubleshooting printer issues. Happy printing!

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Billy Eliash

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